Norma builds autonomous AI agents that handle voice calls, bookings, and customer queries, resolving 97% of interactions without headcount.
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Why agents, not chatbots
Chatbots answer questions. AI agents complete work, autonomously, across your systems, at scale.
Script-driven responses for simple, predictable queries.
LLM-powered conversation. Reactive, not proactive. Needs human handoff for real tasks.
Autonomous systems that plan, act, and learn across your stack, without babysitting.
What every Norma agent is built on
LLM Core
Claude, GPT-4o, or your preferred model. Chosen for the task, not defaults.
Memory
Short-term context and long-term knowledge that persist across sessions.
Integrations
CRMs, ERPs, booking systems, databases. The agent acts inside your real stack.
Perception
Voice, text, data streams. Agents sense their environment and respond accordingly.
We don't build generic AI. We build agents that understand your specific workflows, your customers, and your operations.
AI agents that handle your front desk overflow — booking, rescheduling, symptom triage, and reminders. Your staff handles care. The agent handles logistics.
Replace your tier-1 support queue with an agent that handles volume instantly. Your team focuses on edge cases and relationships.
AI agents that qualify leads, answer product questions, and guide clients through onboarding — without waiting on hold.
Agents that handle the repetitive side of logistics operations — booking confirmations, status checks, delay notifications — at any volume.
Never miss a lead. An agent that responds instantly to enquiries, qualifies buyers and renters, and books viewings — day or night.
Not seeing your industry?
The same agentic stack can be deployed across any sector including legal, education, hospitality, insurance, and beyond.
Voice Lab
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Live demo
Agent
Hi! I'm Aria. How can I help you today?Agent
Of course! I can see your order is out for delivery and should arrive by 6pm today.norma.dev/voice-lab
We spend one week understanding exactly what your team does repeatedly. Customer calls, booking flows, support queues, data entry. We identify the highest-value workflow to automate first.
We design, build, and test a production-grade AI agent for your specific workflow. You're involved at every step. No surprises.
We deploy to your environment and monitor performance. As your needs evolve, the agent evolves. You always know what it's doing and what it costs.
Ecosystem & Partnerships
Norma operates within a network of technology partners, industry clusters, and AI associations — giving every project access to best-in-class infrastructure, research, and expertise.
Every production system we build runs on IONOS enterprise infrastructure — managed dedicated servers, scalable cloud hosting, and European data sovereignty by default. As an official IONOS partner, we deploy client workloads with full control over latency, compliance, and uptime SLAs. No shared tenancy, no lock-in.
Norma is a member of Hub France IA — France's national AI association bringing together 500+ startups, enterprises, researchers, and institutions. Membership keeps us at the center of the French and European AI regulatory landscape, gives us early access to emerging research, and connects our work directly to the ecosystem shaping how AI is built and governed across the continent.
Strategic partner within the MTI cluster, accelerating AI adoption across industrial and operational environments.
Academic partner for Next-Generation AI research programs, connecting our engineering practice with frontier AI developments.
Norma is a France-based AI and software engineering company building production-grade systems for companies across Europe and North America. Our partnerships with IONOS, Hub France IA, and the MTI cluster reflect our commitment to delivering AI solutions grounded in enterprise standards, security, and long-term reliability.
About Norma →What We Build
Norma is an AI and software engineering company based in France. We design, build, and deploy production-grade AI agents, data pipelines, web applications, and cloud infrastructure for mid-size companies across Europe and North America.
We build conversational AI agents that handle real workloads — inbound qualification, document intake, 24/7 customer support, and multi-step orchestration. Deployed across web, email, SMS, WhatsApp, and voice. Not demos — production systems with monitoring, escalation, and measurable outcomes.
From raw, unstructured data to structured, searchable intelligence. We architect ETL pipelines, OCR workflows, NLP extraction systems, and RAG-based search interfaces — built for the scale and reliability your operations actually require.
Product-grade web applications built with Next.js, TypeScript, and modern backend systems. We design for performance, maintainability, and team autonomy — so the product you receive is one you can evolve without us.
Secure, cost-optimized cloud architectures on AWS, Azure, and GCP. CI/CD automation, Infrastructure as Code, container orchestration, and observability stacks — so deployments are repeatable, incidents are visible, and costs stay predictable.
Industries We Serve
Real Estate
AI leasing agents, document processing, tenant automation
Legal & Compliance
Legal intelligence search, OCR pipelines, document automation
Game Development
Studio tooling, platform engineering, AI-powered production systems
Finance & Insurance
KYC automation, financial analytics, AI decision systems
Operations
Internal tooling, dashboards, process automation
Why Norma
Most AI projects fail between prototype and production. Models hallucinate under real load, pipelines break when data changes, and teams inherit systems nobody understands. Norma closes that gap by building with production reliability as the starting point — not as an afterthought.
We are a France-based AI and data engineering firm working with companies across Europe and North America. Our clients range from property management platforms deploying 24/7 AI leasing agents, to legal intelligence products processing thousands of court decisions, to Game Development studios building production tooling at scale.
Every engagement is end-to-end: we scope, architect, build, deploy, and hand off systems your team can own. No vendor lock-in. No black-box solutions. Just reliable software that does what you need it to do.
From funded startups to established teams — here's what they say.
"Norma's guidance helped me pitch my recruitment app and secure funding. The Android version launched in two months."
CEO Yvee
"Norma helped us unlock the value of our data and deliver a pilot app with excellent user feedback."
CEO indiePlaza
"Norma played a crucial role in our application, protecting user rights and delivering a reliable, user-friendly tool."
CEO DX
Start by experiencing what we build — or talk to our team directly.
Free strategy call
We'll map your highest-ROI automation opportunity and scope your first agent. No pitch, no commitment.
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